Arkon Systems ("we," "us," or "our") operates the website arkonsystems.com ("Site"). This Privacy Policy explains how we collect, use, and protect information submitted through the Site in relation to engraving order services provided at nonprofit events.

By using this Site, you consent to the practices described in this Privacy Policy.

1. Information We Collect

  • Name
  • Phone number (optional)
  • Engraving text and order details
  • SMS consent

If you choose to provide your phone number, you must also check a required consent box authorizing us to send SMS text updates related solely to your engraving order. Message and data rates may apply. You may opt out at any time by replying STOP.

2. How We Use Your Information

  • Process engraving orders
  • Send SMS text updates (order received, engraving progress, ready for pickup) via Twilio
  • Contact you regarding your order if needed

We do not use your information for marketing purposes.

3. Data Retention

Order information, including phone numbers, is stored temporarily during the event and is deleted once the event ends and all orders are fulfilled. We retain no customer data beyond the duration of the event.

4. How We Share Information

We do not sell, rent, or share your information with third parties. The only exception is Twilio, our SMS provider, which processes phone numbers solely to deliver text message updates. We do not use analytics tools, advertising networks, or third-party trackers.

5. Security

We take reasonable administrative and technical measures to protect your information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Children's Privacy

We do not knowingly collect personal information from children under 13 online. If a child under 13 submits personal information, their data is deleted promptly upon discovery.

7. Your Rights

You may request deletion or clarification of any information we have about you by contacting us at admin@arkonsystems.com. We will respond promptly.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last Updated" date will reflect the latest revision.

9. Contact Us

If you have questions about this Privacy Policy or your data, contact:
Arkon Systems
Email: admin@arkonsystems.com